IAM Director – Customer Identity Access Management Controls

Posted 18 hours ago

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About the role

  • IAM Director managing customer-facing identity and access management security programs at RBC. Assessing risks, developing controls, and ensuring compliance with standards and regulations.

Responsibilities

  • Manage the day-to-day operations and effectiveness of RBC’s customer-facing identity and access management security programs
  • Assess risks associated with potential threats and develop controls to eliminate or minimize risks through CIAM product alignment
  • Design, create, and maintain enterprise-wide IAM control process models and frameworks aligned with RBC Standards and regulatory requirements
  • Lead periodic control testing activities across all customer IAM services, ensuring compliance with established policies and industry standards
  • Review and update IAM control procedures to ensure alignment with evolving regulatory landscapes
  • Conduct comprehensive analysis of audit findings and security risk assessments related to customer IAM controls
  • Provide recommendations and remediation strategies to address identified control gaps and security risks
  • Collaborate with internal audit, risk management, and compliance teams to support audit, regulatory, and third-party inquiries
  • Draft reports and presentations for executive forums to communicate IAM control status, risks, and strategic initiatives
  • Identify opportunities for cost savings and operational efficiencies in IAM control testing and assurance processes
  • Provide technical leadership and consultative services to business partners and application teams on customer IAM requirements
  • Monitor and report on IAM control compliance metrics, KPIs, and SLAs to ensure alignment with RBC risk appetite

Requirements

  • Minimum 6+ years in delivery or support roles within IT risk and controls
  • 5+ years’ experience in IAM process modeling, controls implementation, and compliance
  • 3+ years in customer identity and access management or related domains
  • Knowledge of regulatory frameworks and compliance requirements
  • Demonstrated experience in control testing methodologies and audit support
  • Change Leadership – ability to drive adoption of new IAM control standards and practices
  • Impact & Influence – capacity to influence stakeholders at all organizational levels
  • Achievement Motivation – drive to deliver results and continuous improvement
  • Business Acumen – ability to balance technical requirements with business needs
  • Analytical Thinking – strong capability to assess complex control environments and identify risks
  • Relationship Building – skill in developing and maintaining effective stakeholder partnerships
  • Conceptual Thinking – capacity to develop frameworks and strategic approaches to IAM controls
  • Experience with IAM products such as CyberArk PAS, SailPoint IdentityIQ, and Entra ID (nice-to-have)
  • Experience completing application risk assessments (nice-to-have)
  • Experience with project delivery tools such as Jira, Confluence, and ServiceNow (nice-to-have)
  • Professional certification(s) related to information security or information risk management such as CRISC, CISA, CISM, CISSP (nice-to-have)

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Commissions and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

ServiceNow

Location requirements

OnsiteVancouverCanada

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