Pharmacy Assistant managing patient communication and inbound prescription workflow while collaborating with healthcare stakeholders. Leveraging technology for medication management in TELUS Health.
About the role
- Leading daily pharmacy support operations at Cencora, ensuring compliance and quality standards. Coordinating tasks, documentation accuracy, and team training in a regulated healthcare environment.
Responsibilities
- Leads daily operations across pharmacy support workflows by assigning tasks and monitoring queues
- Coordinates creation and accuracy of audit-ready documentation, logs, and reconciliations
- Acts as first-line escalation for complex cases; triages and resolves within authority
- Modifies workflows and trains the team on standard work and issue resolution
Requirements
- High School Diploma/GED or equivalent experience
- 3+ years of experience in pharmacy support and operations within a regulated healthcare environment
- Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician certification or licensure preferred
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits for physical, emotional, financial, and social wellness
- support for working families including backup dependent care, adoption assistance, infertility coverage
- paid parental leave
- mentoring programs and volunteer activities
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