Remote Pharmacy Assistant processing prescriptions, inventory, billing, and medication shipments. Supporting Sentrex Health Solutions’ Canadian specialty pharmacy and patient - support programs.
About the role
- Remote Canadian Pharmacist dispensing specialty medications and supporting clinics for Sentrex Health Solutions. Managing prescription verification, patient counselling, billing, inventory, and compounding.
Responsibilities
- Accurately check prescriptions, including clinical and technical aspects
- Counsel patients and resolve drug-related problems with health care professionals
- Prepare and dispense medication orders to clinics
- Provide customer service to clinic staff, nurses, and physicians primarily by phone and email
- Follow Standard Operating Procedures and applicable provincial College of Pharmacists regulations
- Manage and reconcile inventory, packaging supplies, medication storage, and cold-chain transportation
- Contribute to reviews of medication dispensing policies and procedures
- Provide direction, guidance, and problem-solving support to the pharmacy team
- Maintain professional relationships with health care professionals, reimbursement coordinators, private payers, and patients
- Bill prescriptions through Kroll, including documentation, third-party billing restrictions, limited-use codes, copayment management, and coordination of benefits
- Liaise with insurance plans and physicians regarding coverage-review paperwork
- Resolve third-party billing issues for high-value products
- Enter data accurately and dispense medications for timely delivery
- Conduct patient follow-up calls
- Perform sterile compounding and/or release compounded products
- Attend staff meetings and perform additional duties assigned by the manager
- Participate in all pharmacy operations and cross-training as required
Requirements
- Registered and licensed as a Pharmacist with the provincial pharmacy college required (RPh designation)
- Preferably licensed in multiple provinces
- 1-2 years Pharmacist experience preferred
- Experience with Kroll is required
- Experience and understanding of specialty medications and third-party billing issues considered an asset
- Exceptional knowledge of third-party insurance plans, special authorizations, and EAPs
- Excellent verbal and written communication skills in English
- Ability to effectively communicate in French considered an asset
- Strong computer skills in a Windows environment using MS Office (Excel, Word)
- Excellent phone etiquette
- Highly organized with strong attention to detail
- Proven ability to self-manage time, set priorities, and multitask to meet competing deadlines
- Ability to perform all technical duties involved in successful dispensing of medications
- Ability to stand for extended periods and lift and move up to 50 pounds
- Significant degree of self-starting and independence
Benefits
- State-of-the-art facilities
- Flexible working environment promoting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading in-house corporate training throughout the year
- Quarterly virtual social events
- Competitive salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid sick days
- Competitive benefits package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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