Pharmacy Assistant supporting patient - facing operations at University of Toronto’s Discovery Pharmacy. Handling patient intake, billing, referrals, records, and pharmacy administration.
About the role
- Pharmacy Assistant processing prescriptions and coordinating specialty medication deliveries for Canadian patients. Supporting Sentrex Health Solutions’ pharmacy and patient support services remotely.
Responsibilities
- Process prescriptions accurately for all programs and medications
- Follow up on insurance billing issues with third-party payers and patient support programs
- Provide customer service to clinic staff, nurses, and physicians by phone and email
- Follow established Standard Operating Procedures and applicable Provincial College of Pharmacists requirements
- Ensure safe and appropriate medication storage
- Contribute to reviewing pharmacy policies and procedures
- Manage and reconcile inventory, including ordering and organizing inventory and packaging supplies
- Develop and maintain professional relationships with healthcare professionals, reimbursement coordinators, private payers, and patients
- Arrange delivery services and couriers for on-time prescription delivery
- Call patients to schedule medication refills
- Attend and participate in staff meetings
- Assist with other duties assigned by the pharmacist or manager within scope of practice
- Work independently under pharmacist direction and collaborate within the pharmacy team
- Cross-train and support other pharmacy areas as permitted by scope of practice
Requirements
- Post-secondary diploma from Pharmacy Assistant or Pharmacy Technician program
- Minimum of 1 year experience working in a pharmacy setting
- Proficiency with Kroll required
- Strong computer skills in Windows environments and MS Office (Excel, Word)
- Strong verbal and written communication skills in English required
- Ability to communicate in other languages an asset
- Knowledge and understanding of specialty medications and third-party billing issues an asset
- Highly organized with strong attention to detail
- Ability to self-manage time, set daily priorities, and multitask to meet competing deadlines
- Ability to work independently and within a team
- Ability to physically stand for extended periods and lift and move up to 50 pounds
Benefits
- State-of-the-art facilities
- Flexible working environment promoting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading in-house corporate training
- Competitive salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off
- Paid sick days
- Dental and extended health benefits
- AD&D insurance
- LTD insurance
- Employee/dependent life insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Accommodations available upon request
Job title
Job type
Experience level
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