Bilingual service scheduling agent booking Geek Squad field - service appointments and handling customer inquiries. Supporting Best Buy customers through phone and chat while recording service information.
About the role
- Drug Access Navigator providing support to patients regarding medication access and connecting with healthcare providers. Working in Cencora's patient support and pharma commercialization services.
Responsibilities
- Provide support to patients and health care providers regarding medication access
- Work with patients to complete a needs assessment related to medication access
- Act as a liaison between patients, families, health care providers, and payers
- Provide answers to general inquiry calls regarding program services or product-related questions
- Administer and adhere to case-management protocols, including data collection and patient follow-up
- Work directly with the reimbursement specialist to secure funding for therapies
- Prepare for and attend training sessions for specific therapies
- Attend meetings to educate patients and providers on Patient Support Program services
- Establish partnerships with healthcare providers and other agencies to coordinate services
Requirements
- Minimum of three (3) years in healthcare, pharmaceutical, insurance, or related experience
- Preference for greater than five (5) years of experience
- Bilingualism (French and English) strongly preferred
- Case management experience in medical or hospital practice or insurance or bio-pharma industry
Benefits
- Compensation, benefits, and resources for an inclusive culture
- Medical, dental, and vision care
- Comprehensive benefits focused on wellness
- Support for working families including backup dependent care and adoption assistance
- Infertility coverage and family building support
- Behavioral health solutions
- Paid parental leave and paid caregiver leave
- Training programs and professional development resources
- Opportunities for mentorship programs and volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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