Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Nurse Case Manager providing support to patients and healthcare providers in Canada. Collaborating with healthcare teams to ensure effective treatment management and documentation.
Responsibilities
- Provide medical support to patients and healthcare providers
- Act as a liaison between patients, families and healthcare providers
- Document patient information and interactions in the electronic patient record
- Collaborate with the reimbursement specialist and the physician to secure funding
Requirements
- Bachelor's degree or licensed nurse (IA)
- Minimum of two (2) to five (5) years of experience
- Bilingual (French and English) required
- Experience in hematology and/or nephrology is an asset
Benefits
- Health insurance
- Paid parental leave
- Employee assistance program
- Professional training and development
- Flexible scheduling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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