Bilingual Patient Care Navigator managing patient enrollments, reimbursement, and service coordination for Sentrex Health Solutions. Providing dedicated support to patients and healthcare teams for optimal therapy access.
About the role
- Caseworker managing patient support and providing telephone assistance for healthcare programs. Requires bilingual proficiency in French and English with a focus on patient care coordination.
Responsibilities
- The management of the assigned projects and/or cases.
- Adherence to the general company processes
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
- All patient programs are based on casework methods and include a significant amount of out-bound calls.
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
- With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
- Responsible to report all Adverse Events to the assigned units/departments
- The Caseworker will also be assigned other duties and tasks as required from time to time
Requirements
- broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English) an asset
- Ability to multitask
- Attention to detail
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset.
- Working knowledge of Word, Excel and Outlook
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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