Claims Auditor conducting health audits and investigations at Alberta Blue Cross. Collaborating with providers for compliance and reporting findings in a hybrid work environment.
About the role
- Internal Investigator managing workplace investigations related to harassment and discrimination. Ensuring procedural fairness and promoting a respectful workplace culture in Peel Region.
Responsibilities
- Conduct and manage investigations into allegations of workplace harassment, discrimination, bullying, retaliation, and violations of the Region’s Respect in the Workplace policies and procedures.
- Conduct preliminary fact-finding, complaint threshold assessments, and triage of concerns to determine the appropriate course of action.
- Develop investigation plans, including scope, timelines, witness identification, and evidence-gathering strategies.
- Interview complainants, respondents, witnesses, and other relevant parties using effective investigative and active listening techniques.
- Gather, review, and assess relevant evidence including emails, text messages, personnel files, performance records, and other documentation.
- Analyze information, assess credibility, and apply procedural fairness principles to determine findings of fact.
- Maintain accurate, detailed, and confidential records throughout all stages of the investigative process.
- Prepare comprehensive, objective, and well-reasoned investigation reports outlining allegations, evidence, findings, conclusions, and recommendations.
- Promote and support early resolution and mediation approaches where appropriate.
- Provide neutral, unbiased, and confidential support to employees and leaders involved in workplace investigations, including explaining investigative processes and responding to inquiries.
- Collaborate with Human Resources, Legal Services, leadership teams, and other stakeholders as required.
- Contribute to the development and delivery of training and awareness programs related to Respect in the Workplace, workplace investigations, and related policies.
- Remain current on relevant employment and human rights legislation, case law, emerging trends, and best practices in workplace investigations.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Law, or a related field preferred.
- Relevant certifications (e.g., HR designation) are considered an asset.
- Minimum of five (5) years of experience conducting workplace investigations, preferably within a unionized environment.
- Experience in employment law or human rights law is highly desirable.
- Thorough understanding of employment law, human rights legislation, workplace investigation methodologies, and procedural fairness principles.
- Strong knowledge of legislation governing workplace harassment, discrimination, and respectful workplace practices, with the ability to interpret and apply relevant case law and legislative requirements.
- Exceptional investigative, analytical, and critical-thinking skills, with the ability to assess complex information and arrive at sound, defensible conclusions.
- Strong interviewing, facilitation, conflict resolution, and active listening skills.
- Excellent written communication skills, including the ability to prepare clear, concise, detailed, and objective investigation reports.
- Excellent verbal communication and interpersonal skills, with the ability to establish credibility and build rapport with individuals at all levels of the organization.
- Demonstrated ability to maintain confidentiality and manage sensitive and contentious issues with professionalism, discretion, and good judgment.
- Proven ability to work independently, manage multiple investigations simultaneously, and meet competing deadlines in a fast-paced environment.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Benefits
- Flexible work arrangements
- Professional development opportunities
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