Trust & Safety Investigator protecting Clipboard’s healthcare staffing marketplace. Investigating incidents, managing risk, and improving platform safety for healthcare professionals and workplaces.
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Workplace Violence & Harassment Investigator
Posted 3 days ago
About the role
- Workplace Violence & Harassment Investigator conducting fair, trauma-informed investigations for the City of Ottawa. Advising management on policy application, findings, and risk mitigation.
Responsibilities
- Conduct independent investigations of workplace violence and harassment complaints and breaches of the City’s Code of Conduct
- Exercise autonomy over investigation methodology, credibility assessments and factual findings
- Provide findings and recommendations to management on policy application and risk mitigation strategies
- Maintain procedural fairness and follow legal precedent
- Apply a trauma-informed approach throughout investigations
- Provide expert advice and guidance to City management and staff on workplace violence and harassment complaint resolution processes
- Conduct investigative interviews in person, by phone or via virtual platforms
- Plan and execute investigations in unionized workplace environments
- Interpret and apply policies, regulations, legislation and labour and employment standards
- Collaborate with investigators, HR, Labour Relations, Legal and departmental staff
Requirements
- Minimum university degree in Human Resources, Industrial Relations, Law or related field
- Minimum 3 years of experience conducting in-depth investigations and investigative interviews
- Knowledge of applicable legislation, including the Ontario Occupational Health and Safety Act, Canada Labour Code, Ontario Human Rights Code, and Canadian Human Rights Act
- Knowledge of labour and employment-related legislation pertaining to investigations
- Expert knowledge of investigation best practices and rules of evidence
- Knowledge of investigative methods, techniques, practices, interviewing processes and procedures
- Knowledge of workplace violence and harassment policies
- Strong conflict resolution, problem-solving, interviewing, critical thinking and judgment skills
- Experience planning and executing investigations while remaining impartial and neutral
- Ability to work independently with minimal direction
- Strong interpersonal, organizational and written/verbal communication skills
- Ability to analyze and apply legal and policy standards
- Ability to deal with difficult individuals and situations and de-escalate effectively
- Tact, diplomacy, sound judgment and discretion when protecting privacy, confidentiality and security of information
- Must be able to travel to work locations as required
- Ability and willingness to periodically work evenings and weekends as duties require
- English oral, reading and writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
Benefits
- Full-time permanent employment
- Accommodation during all parts of the hiring process upon request
- Accessible formats and communication supports available upon request
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