Build backend systems supporting Spellbook's core functionalities and AI workflows. Collaborate closely with Product and Design to optimize user experience.
About the role
- Business Systems Analyst improving processes and data insights for The Salvation Army in Canada. Collaborating with teams to support effective decision-making and operational efficiency.
Responsibilities
- Evaluate business processes to identify requirements, uncover improvement opportunities, and implement effective solutions
- Analyze and interpret data from multiple sources to provide meaningful insights that support decision-making
- Improve operational efficiency by recommending new processes, tools, and techniques for teams and functions
- Coordinate user acceptance testing to ensure solutions meet business needs and quality standards
- Develop and document clear business requirements, processes, reports, and actionable recommendations
- Communicate analysis results, insights, and plans effectively to cross-functional teams, leadership, and management
- Support stakeholders by explaining implications of options and decisions and enabling informed choices
- Build strong stakeholder relationships by gathering input, providing regular updates, and delivering concise, useful reports
Requirements
- Bachelor’s degree in Business Studies, Business Administration, Management, Information Technology or relevant graduate qualifications including CBAP certification
- Six Sigma / Lean certification
- 7 – 10 years hands on experience performing business analyst functions in complex organizations
- Experience with Agile delivery practices; experience with backlog/user story management tools (e.g., Azure DevOps) is an asset
- Clear and pragmatic communication skills, with the ability to simplify complex problems and solutions
- Strong business analysis documentation skills, including processes, procedures, and requirements
- Relationship-building skills, enabling quick development of trust with project sponsors and stakeholders
- Time management and prioritization skills to balance multiple tasks and meet deadlines
- Organizational and planning skills to manage schedules and deliver on commitments
- Team collaboration skills to work effectively within cross-functional environments
Benefits
- Health and dental benefits
- Paid vacation and sick time
- RRSP’s
- Opportunities for professional development and career advancement
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