About the role

Bilingual Administrative Assistant providing data entry, correspondence, reporting, and clerical support for Sentrex Health Solutions’ Canadian pharmaceutical patient support programs.

Responsibilities

Provide administrative and clerical support across the Patient Support Program
Process safety data, fulfillments and reviews, communications, field staff support, reports, data cleanup, meetings, filing systems, and general office administration
Enter data accurately into database systems
Manage inbound faxes and email communications
Perform ad hoc administrative duties
Process program data-entry activities from multiple service contact points
Manage email, phone, and fax correspondence
Handle incoming and outgoing mail
Prepare and send program letters and materials
Collaborate with the team on administrative duties
Order office supplies and maintain inventory
Report Adverse Events and Severe Adverse Events according to approved SOPs
Complete timesheets, expenses, mileage, and CRM report validation within required timelines and standards
Review program documentation for completeness and consistency to maintain data accuracy
Assist with other duties assigned by the manager

Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
Bilingualism in English and French is required
Experience working with Patient Support Programs is an asset
Excellent verbal and written communication, listening, and customer service skills
Ability to accurately input information into various paper and electronic forms
Ability to learn quickly, adapt, and multitask in a fast-paced and changing environment
High proficiency with information technology, computers, Microsoft Office, phone systems, and databases
Typing skills and ability to be a strong functional user of computer-based programs
Strong organizational skills and ability to cope with changing priorities
Ability to work independently with minimal supervision
Confidentiality when handling and managing patient data and information
Ability to work in a team environment and collaborate with others
Commitment to providing a high level of service to internal and external clients
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

State-of-the-art facilities
Flexible working environment promoting work-life balance
Employee Development Program
Industry-leading in-house corporate training
Competitive salary
Generous vacation entitlement
Wellness Program with 5 paid days off
Paid sick days
Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance
RRSP Matching Program
Employee & Family Assistance Program
Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment
Accommodations available upon request during the selection process