Staff Data Scientist developing advanced machine - learning models for MindBridge Analytics’ enterprise datasets. Leading experimentation, production deployment, technical standards and mentorship.
About the role
- Director of Product Analytics shaping strategy for ServiceTitan by leading analytics for product impact and team management.
Responsibilities
- Manage a team of 19, including multiple people managers
- As a leader, you will work with C-Suite/VP-level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
- As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important
- Creatively answer questions nobody is asking but that help us improve how we run our business
- Create KPIs that measure the health of our product and its impact on our customers
- Assist the sales and marketing teams in creating product impact claims for major deals
- Mentor and grow your teammates to deliver strong deliverables across the business
- Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision
- Work with our data engineering team to help create data marts that allow for self-service and accelerate our speed to value over time
Requirements
- Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years
- Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity
- Demonstrated ability to set a strategy that makes the sum of the team greater than its individual parts; Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with
- Proven ability to set a strategy to scale data marts in a product that is evolving quickly
- Experience rolling out GenAI-focused analytics tools to enable self-service for simple questions
- Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership
- Proven track record of growing leaders within their team, giving autonomy to high-performing leaders, and maintaining a high bar for performance
- Bachelor's degree in a business or quantitative field
- Experience with classic BI tools (Tableau, etc.)
- SQL expertise and previous experience with data warehouses (Snowflake preferred)
- Experience using clickstream data to make key product decisions
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
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