About the role

Director of Product Analytics shaping strategy for ServiceTitan by leading analytics for product impact and team management.

Responsibilities

Manage a team of 19, including multiple people managers
As a leader, you will work with C-Suite/VP-level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important
Creatively answer questions nobody is asking but that help us improve how we run our business
Create KPIs that measure the health of our product and its impact on our customers
Assist the sales and marketing teams in creating product impact claims for major deals
Mentor and grow your teammates to deliver strong deliverables across the business
Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision
Work with our data engineering team to help create data marts that allow for self-service and accelerate our speed to value over time

Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years
Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity
Demonstrated ability to set a strategy that makes the sum of the team greater than its individual parts; Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with
Proven ability to set a strategy to scale data marts in a product that is evolving quickly
Experience rolling out GenAI-focused analytics tools to enable self-service for simple questions
Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership
Proven track record of growing leaders within their team, giving autonomy to high-performing leaders, and maintaining a high bar for performance
Bachelor's degree in a business or quantitative field
Experience with classic BI tools (Tableau, etc.)
SQL expertise and previous experience with data warehouses (Snowflake preferred)
Experience using clickstream data to make key product decisions

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.