About the role

Senior Deployment Engineer addressing complex technical integrations in AI agent deployments for customer experience. Collaborative role with technical teams and customers to optimize solutions.

Responsibilities

Embed with strategic accounts as the technical member of the deployment pod - alongside a Deployment Manager and/or Forward Deployed PM
Diagnose and resolve technical blockers: integration failures, Zendesk configuration issues, automation logic gaps, data sync problems
Build account-specific automations and integrations that aren't yet supported out of the box
Own the technical setup of new accounts during onboarding - integrations live, data flowing, first automations configured
Surface patterns across accounts to the engineering and product teams: recurring technical issues that should become platform features rather than one-off fixes
Contribute to shared technical documentation and deployment playbooks that reduce ramp time for every future account
Participate in technical scoping during late-stage sales - help the team understand what's realistic before contracts are signed

5+ years in technical implementation, integration engineering, or software engineering with a customer-facing component
Strong working knowledge of helpdesk and CX platforms - Zendesk, Gorgias, or similar - including API integrations, webhooks, and automation logic
You can read a customer's technical setup, identify what's broken or misconfigured, and drive a fix without needing to escalate every time
AI-fluency - you understand how LLM-powered agents work in practice, not just in theory; you can configure, test, and iterate on agent behaviour
You're comfortable in customer meetings when the conversation gets technical - you can explain what you're seeing without jargon and without losing the room
Shopify, e-commerce platform integrations, and REST APIs are familiar territory

Meaningful impact. Your work directly shapes our product and company.
Globally distributed team working at the bleeding edge of CX and AI.
Great salary plus the opportunity for equity or stock grants.
Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
AI-fluency. Make AI your second nature.
Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.