Billing Systems Architect owning Quote - to - Cash infrastructure for Upsun’s cloud application platform. Configuring billing, pricing, SQL validation, revenue recognition, and financial integrations.
About the role
- Systems Engineer leading server migrations, cloud upgrades, and security projects for Toronto MSP clients. Providing client-facing technical leadership and L3 infrastructure support.
Responsibilities
- Act as the primary Technical contact on client accounts and lead internal projects
- Deliver server migrations involving VMware ESXi, Windows Server, and SQL
- Implement infrastructure upgrades including firewalls, switches, and access points
- Execute Office 365 cloud infrastructure projects
- Implement and deliver security products including EDR, DRP, and auditing tools
- Maintain and update client documentation during project delivery
- Oversee project implementation and delivery to meet timelines and client expectations
- Manage lifecycle technical implementation and delivery with ongoing support and updates
- Perform routine maintenance to keep systems current and functional
- Serve as the L3 escalation point for the helpdesk team
- Solve complex technical issues and communicate with clients from IT personnel to C-Suite executives
Requirements
- 3+ years of experience in a client-facing IT role
- Strong knowledge of IT Standard/Process (ITIL/PCI/ISO)
- Experience in an MSP environment would be considered an asset
- Microsoft Office365, Active Directory, Microsoft Exchange, Windows Server Support
- Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS
- Strong experience with LAN/WAN
- Virtualization Environments: VMware or Hyper-V (preferred)
- Strong knowledge of cloud computing and IT Ops Automation
- Experience with TCP/IP protocol, firewalls, switches, routers and security
- Server Hardware Technologies (CPU/RAID/SCSI) Support
- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Able to manage Disaster recovery for clients (AD, Fileserver, etc.)
- Education in Computer Science, Software Engineering, IT or related field
- ITIL, MCSA/MSCE, CCNA/CCDA, Project +, Network+ certifications would be considered an asset
- Ability to communicate with clients at all levels from IT personnel to C-Suite Executives
Benefits
- Benefits Package: Supporting your health and well-being
- RRSP Matching: Invest in your future with confidence
- Paid Time Off: Recharge and unwind – you earned it!
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