About the role

Bilingual French-English customer service representative supporting Premier NX consumers by phone, chat, text, and email. Handling product issues, complaints, and compliant case documentation remotely.

Responsibilities

Answer incoming calls, texts, chats, and written inquiries
Troubleshoot consumer product issues and provide accurate product information and recommendations
Handle quality complaints, adverse events, and claims according to Standard Operating Procedures
Maintain current knowledge of company products, services, and promotions
Accurately and promptly log all customer and contact information in CRM tools while following compliance standards
Support consumers Monday through Friday in a high-volume remote contact center
Work a regular assigned shift for the full scheduled shift
Participate in remote training and systems, SOP, and product training

Bilingual fluency in English and French, both written and spoken
Previous customer service, contact center, or consumer support experience preferred
Strong communication, listening, and problem-solving skills
Ability to show empathy, patience, and professionalism in every interaction
Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools
Strong attention to detail with the ability to document cases accurately and completely
Maintain a private workspace and meet telecommuting requirements, including minimum internet service of 100 Mbps download speed
Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance
Must have work authorization in Canada

Company-supplied equipment
Remote work
Remote training, including independent reading, systems training, SOPs, and product training
Diverse and inclusive workplace