Business & Systems Analyst working with teams to analyze and define user needs into system requirements at Sun Life. Collaborating on business requests and supporting system roll-outs for operational efficiency.
Responsibilities
Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
Create and/or provide comments into internal and external communications and user documentation
Review and provide comments on business and technical documentation
Support business on the roll-out of what has been developed with a focus on end-to-end validation
Requirements
University degree in business or technology or equivalent experience
3 to 5 years of progressive experience as a Business & Systems Analyst
Experience with technology and the ability to self-learn software
Experience in supporting customer facing operations is an asset
Bilingualism (French, English) required for Quebec
Knowledge of financial services industry is an asset
Knowledge of relevant business, processes, systems, and capabilities
Good understanding of privacy, compliance, control, and security requirements
Skilled in test execution and understanding the outcomes
Strong analytical and communication skills
Ability to work and demonstrate cooperation in a matrixed team environment
Comfortable with data requirements and related data activities
Strong interpersonal / relationship building skills with technical and business personnel
Good multitasking, prioritization, and time management skills
Comfortable working in ambiguous environments
Knowledge of Group Benefits is an asset
Knowledge of Secure Web is an asset.
Benefits
Access to short-term assignments or ‘Gigs’ across the organization
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program
Care Days available for self-care or care of others
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