Principal Product Designer leading design vision for Dropbox's AI - powered product experiences. Collaborating across teams to shape and activate customer content effectively.
About the role
- Design Lead crafting human-centered experiences, leading a multidisciplinary team for Sun Life. Role focuses on design excellence and client-centric strategies in hybrid work environment.
Responsibilities
- Guide a multidisciplinary team of Journey Designers, UX Designers, and UX Writers to craft seamless, human-centered experiences
- Set the vision for end-to-end experience design
- Coach team members and ensure design work drives measurable impact
- Align cross-functional stakeholders and simplify complex problems
- Deliver intuitive, accessible, and consistent experiences across digital and offline touchpoints
- Evolve design best practices and approach across journey design, UX, and UX writing
- Partner with business leaders, product managers, developers, and marketers
- Ensure clarity in roles, workflows, and priorities for the design team
- Allocate design resources effectively
- Oversee creation and refinement of client journey maps, service blueprints, wireframes, prototypes, and content guidelines
- Drive consistency by contributing to and advocating for design systems, content style guides, and accessibility frameworks
- Facilitate design workshops and co-creation sessions with stakeholders
- Communicate design decisions clearly to senior leadership and cross-functional teams
- Advocate for the client perspective throughout the product and service development lifecycle
Requirements
- 7+ years in UX, service design, or digital product design, with at least 2 years in a leadership or people management role.
- Proven experience leading multidisciplinary design teams (e.g., journey design, UX, and content/UX writing).
- Experience delivering design in agile, cross-functional environments.
- Strong portfolio management demonstrating end-to-end design thinking, from research to execution.
- Deep understanding of client journey mapping, interaction design, and content design principles.
- Excellent communication, facilitation, and storytelling skills.
- Ability to influence without direct authority and manage multiple priorities in a fast-paced environment.
- Knowledge of accessibility standards (e.g., AODA, WCAG) and inclusive design practices.
- Post-secondary education in Human Centered Design, Interaction Design, Computer Science, Graphic Design or related discipline or equivalent combination of education and experience.
- Demonstrated ability to stay current with emerging design trends, technologies, and AI-driven design tools, with experience applying these innovations to enhance user experiences.
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
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