Process Engineer responsible for improving cloud system reliability at PointClickCare. Collaborating with engineering teams to enhance SaaS operations and incident response practices.
About the role
- Forward Deployed Engineer deploying robotic systems in manufacturing settings. Collaborating with various teams to ensure successful integration and operation of robotic systems.
Responsibilities
- Deploy Sunrise robotic systems in live manufacturing environments, ensuring successful customer go-lives
- Translate real-world production constraints into structured feedback that improves product capabilities and deployment workflows
- Identify opportunities to reduce non-recurring engineering effort and improve delivery scalability
- Contribute to the refinement of Sunrise’s tools, processes, and system architecture to enable repeatable deployments
- Collaborate closely with AI, robotics, product, and commercial teams to align customer needs with product evolution
- Support pilot launches and early deployments, ensuring systems meet defined performance and operational success criteria
- Act as a technical partner to customers during integration, building trust and ensuring long-term success
- Provide technical support to customers during troubleshooting and maintenance of deployed robotic systems
- Investigate and respond to operational incidents or anomalies in robotic systems, ensuring timely resolution and system reliability
Requirements
- A genuine drive to reinvent how flexible automation solutions are delivered and scaled across manufacturing environments
- Hands-on experience deploying robotic systems and automated machinery in real-world industrial settings
- Strong understanding of robotics fundamentals and familiarity with deep learning models, including how they can be adapted or re-trained for specific applications
- Working knowledge of synthetic data generation concepts, simulation environments such as NVIDIA Isaac Sim / Omniverse, and structured quality assurance processes
- Experience with ROS 2 and Behaviour Tree programming for robotic system control
- An abstract, systems-level thinker who can view problems from multiple perspectives and generalise solutions across different applications
- Ability to collaborate effectively with multidisciplinary teams across AI, mechanical, electrical, and software engineering
- Strong communication skills, able to explain complex technical concepts clearly to both technical and non-technical stakeholders
- A deep passion for robotics, automation, and building intelligent systems that transform manufacturing
- Experience in collaborative applications.
- Experience with ABB SafeMove.
- Experience with TIA portal.
- Experience with radar-based safety.
- Experience with safety analysis tools.
Benefits
- Career acceleration: High ownership, deep cross-functional exposure, and the opportunity to shape how a category-defining robotics company scales globally.
- Real impact: Your work won’t stay in simulation or design reviews - it will run on real factory floors, directly influencing product evolution, customer success, and company trajectory.
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