About the role

Technology Implementation Manager leading complex enterprise technology deployments for Sysco, the global foodservice distribution leader. Driving adoption, stabilization, stakeholder alignment, risk management, and delivery governance.

Responsibilities

Lead complex, cross-functional technology implementations from initiation through successful adoption and stabilization
Translate business objectives into implementation strategies, delivery plans, milestones, and measurable outcomes
Own implementation scope, timelines, dependencies, risks, issues, and overall delivery accountability
Lead and influence cross-functional teams without necessarily having direct people-management responsibility
Partner with business leaders, Technology leadership, vendors, and operational stakeholders to drive alignment and decision-making
Identify and proactively manage implementation risks, organizational dependencies, and barriers to successful adoption
Develop implementation and transition strategies covering readiness, communications, training, operational handoff, and post-launch stabilization
Establish and monitor success measures to ensure technology investments achieve intended business outcomes
Provide leadership-level reporting and recommendations on implementation progress, risks, decisions, and business impact
Establish consistent implementation practices, tools, governance, and lessons learned across technology initiatives
Coach and provide delivery leadership to Project Managers and other implementation resources where appropriate
Support the Senior Manager, Project Delivery with portfolio planning, prioritization, capacity considerations, and continuous improvement

7–10+ years of technology delivery and implementation experience
Experience leading complex enterprise technology initiatives
Experience managing senior stakeholders
Experience working across multiple business functions
Experience coordinating internal and external delivery teams
Experience with enterprise systems, technology transformation, organizational change, vendor management, and implementation methodologies would be highly desirable
Ability to facilitate meetings to obtain clear outcomes
Strong analytical and troubleshooting skills
Ability to drive value and ROI from project charter through implementation and user adoption
Excellent communication and presentation skills
Proficiency in managing technology projects, including planning, execution, change management, implementation, hypercare, and monitoring
High level of accuracy in documentation and adherence to procedures
Commitment to providing exceptional support and service to end-users
Degree in business or technology, or equivalent work experience
Business Analyst, Project Manager, Product Manager, Change Management, Agile, and Agile Scrum certifications are preferred

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups
Accommodations during the recruitment process are available upon request for candidates with disabilities