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About the role
- Business Systems Analyst supporting clients using TAO Solutions’ securitization and structured finance software. Managing product delivery, implementations, requirements, testing, and releases in a hybrid Toronto role.
Responsibilities
- Lead regular client status meetings and track bugs, backlog items, enhancement requests, and professional services opportunities
- Analyze, document, and manage client support items, bugs, performance issues, enhancements, and larger initiatives requiring Statements of Work
- Act as Tier 1 support and primary point of contact for client stakeholders
- Respond to support requests according to contractual SLAs
- Maintain continuous client communication and coordinate with Engineering and QA on Severity 1 production issues
- Provide daily internal status updates during standups and track active Kanban/TFS items
- Deliver client training during implementations or upon request
- Coordinate with the Release Team on upcoming releases
- Prepare and distribute release notes, including client deployment steps
- Own assigned bugs, backlog items, and enhancements
- Create clear, detailed, actionable tickets in TFS, Azure DevOps, or DeskPro
- Develop functional specifications for larger initiatives, including process documentation, workflows, data descriptions, and screen mockups
- Build product expertise through documentation, internal SME sessions, and regulatory updates
- Contribute to SDLC improvements and Agile best practices
- Provide input into product roadmap initiatives
- Lead the full SDLC lifecycle for new implementations and modules, including requirements gathering, SOW development, project planning, release alignment, release management, client training, and post-go-live support
- Lead secondary testing for assigned work items and helpdesk-owned tickets
- Lead release package validation, deployment verification, report validation, and regression testing
- Identify product-evolution opportunities and collaborate with clients on change requests and value-add services
- Distinguish billable from non-billable work
- Perform other duties as assigned
Requirements
- 3-5+ years of experience in a Business Analyst, Product Analyst, or similar role within a SaaS or technology-driven environment
- Bachelor’s degree in Business, Information Systems, Finance, Computer Science, or equivalent practical experience
- Strong experience eliciting and documenting business and functional requirements
- Hands-on experience with ticketing systems such as TFS, Azure DevOps, Jira, and/or DeskPro
- Project Management experience required; experience using Celoxis considered an asset
- Experience working within Agile or Kanban SDLC frameworks
- Proven ability to lead client-facing meetings and manage stakeholder communication
- Experience triaging and coordinating high-severity production incidents
- Ability to develop functional specifications including mockups and structured documentation
- Experience in functional, regression, and release testing
- Proven ability to act as a trusted advisor and strategically support and build client relationships
- Familiarity with release processes and deployment coordination
- Strong written and verbal communication skills among cross-functional teams
- Ability to manage multiple client priorities in a deadline-driven environment with a track record of success
- Understanding of professional services concepts and billing structures
- Strong analytical and problem-solving skills with high attention to detail
- Experience in financial services, fintech, or other regulated industries weighted heavily and considered an asset, especially structured finance experience
- PDF resumes strongly preferred; application should be OCR enabled
Benefits
- 3 weeks base vacation
- Employer paid benefits including vision, medical, and dental
- Profit sharing
- Bonus program participation
- Competitive compensation package
- Employee Profit-Sharing Program
- Hybrid & flexible work arrangements
- Yearly professional development allowance
- Team socials: Arcade Game Days, Table Tennis, Jays games, etc.
- Internal team recognition platform (Bonusly)
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