Contact centre representative supporting TD customers with borrowing and credit card needs. Resolving inquiries, recommending banking solutions, and delivering service in a hybrid Markham environment.
About the role
- Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
Responsibilities
- Assist inbound customers with account inquiries
- Resolve customer issues by recommending TD products or services
- Deliver personalized, legendary customer service
- Provide friendly support using knowledge of TD products, services and solutions
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance and productivity objectives
- Participate in ongoing training and coaching
- Navigate computer systems, applications and multiple screens while serving customers
- Manage sensitive customer information in accordance with regulatory and compliance guidelines
Requirements
- High School Diploma or equivalent
- Bilingual in French and English
- Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns
- Preference for experience in financial or service industries
- Ability to multitask and navigate computer systems, applications and multiple screens with speed and accuracy
- Ability to balance performance across customer, quality, compliance and productivity metrics
- Digital literacy across smartphones, tablets, laptops, headsets and other devices
- Flexibility, resiliency and a positive attitude when responding to challenging situations
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Proficiency in a language other than French to support customers, employees or markets outside Quebec or requiring services in another language
Benefits
- Competitive benefits plan
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- In-person training and onboarding sessions
- Health and well-being benefits including medical, dental, vision and mental health coverage
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Total well-being programs covering physical, financial, social and mental/emotional well-being
- Flexible work arrangements within a hybrid workplace model
- Accommodation support during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Représentant du centre d’appels vendant des billets d’autobus et de train pour Ontario Northland, organisme de transport ontarien. Répondant aux clients par téléphone, courriel, clavardage et médias sociaux.
Remote bilingual call centre representative selling Ontario Northland bus, train, and interline tickets. Providing fares, schedules, customer support, live chat, and social media assistance across Northern Ontario.
Remote Contact Center Sales Agent converting inbound and outbound travel leads into bookings for TTC. Serving guests and travel partners through consultative sales across phone, email, and chat.
Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel - experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Remote bilingual call center agent supporting Carter’s and OshKosh customers across phone, email, and chat. Resolving issues, documenting interactions, and identifying sales opportunities for children’s apparel brands.