Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
About the role
- Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
Responsibilities
- Assist inbound customers with account inquiries
- Resolve customer issues by recommending TD products or services
- Deliver personalized, legendary customer service
- Provide friendly support using knowledge of TD products, services and solutions
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance and productivity objectives
- Participate in ongoing training and coaching
- Navigate computer systems, applications and multiple screens while serving customers
- Manage sensitive customer information in accordance with regulatory and compliance guidelines
Requirements
- High School Diploma or equivalent
- Bilingual in French and English
- Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns
- Preference for experience in financial or service industries
- Ability to multitask and navigate computer systems, applications and multiple screens with speed and accuracy
- Ability to balance performance across customer, quality, compliance and productivity metrics
- Digital literacy across smartphones, tablets, laptops, headsets and other devices
- Flexibility, resiliency and a positive attitude when responding to challenging situations
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Proficiency in a language other than French to support customers, employees or markets outside Quebec or requiring services in another language
Benefits
- Competitive benefits plan
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- In-person training and onboarding sessions
- Health and well-being benefits including medical, dental, vision and mental health coverage
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Total well-being programs covering physical, financial, social and mental/emotional well-being
- Flexible work arrangements within a hybrid workplace model
- Accommodation support during the interview process
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Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
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