Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
About the role
- Contact centre representative supporting TD customers with borrowing and credit card needs. Resolving inquiries, recommending banking solutions, and delivering service in a hybrid Markham environment.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service and trusted support
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Work independently from a secure private workspace and attend in-person team events at a TD location
Requirements
- High School Diploma or equivalent
- Fluent in English, Cantonese and/or Mandarin
- Exceptional communication and listening skills
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude in challenging situations
- Passion for resolving customer needs through consultative advice
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Relevant financial or service industry experience preferred
Benefits
- Competitive benefits plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Mentoring programs
- Training and onboarding
- Online learning platform
- Flexible hybrid work arrangements
- Accommodation support during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Bilingual call centre representative supporting Black & McDonald’s facility - service work orders. Handling customer inquiries, dispatching, and CMMS work - order tracking remotely.
Call Center Representative managing customer inquiries and arrears collections for Propel’s AI - driven fintech platform. Handling high - volume calls and account rehabilitation across multiple communication channels.
TD contact center representative providing French - bilingual everyday banking service and advice. Handling financial transactions, digital banking inquiries, issue resolution, and referrals.
HR contact center representative resolving employee inquiries for Ryder’s transportation and logistics business. Handling calls, chats, case documentation, escalations, and knowledge - base updates remotely.
Bilingual contact center representative serving TD Canadian banking and credit card customers. Providing financial advice, transactions, digital banking support, and referrals.
Remote Contact Center Representative serving TD banking customers with advice, issue resolution, and financial transactions. Supporting digital banking, referrals, compliance, and customer experience.
Bilingual contact center representative supporting TD customers with banking advice, transactions, and issue resolution. Promoting products and delivering accurate service from Brossard, Quebec.