Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
About the role
- Contact centre representative supporting TD customers with borrowing and credit card needs. Resolving inquiries, recommending banking solutions, and delivering service in a hybrid Markham environment.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service and trusted support
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Work independently from a secure private workspace and attend in-person team events at a TD location
Requirements
- High School Diploma or equivalent
- Fluent in English, Cantonese and/or Mandarin
- Exceptional communication and listening skills
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude in challenging situations
- Passion for resolving customer needs through consultative advice
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Relevant financial or service industry experience preferred
Benefits
- Competitive benefits plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Mentoring programs
- Training and onboarding
- Online learning platform
- Flexible hybrid work arrangements
- Accommodation support during the interview process
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