Senior Solutions Engineer (Pre - Sales) assisting customer engagements across North America through technical discovery and solution planning. Collaborates with the Sales organization to deliver carrier - grade video solutions.
About the role
- Senior Manager managing technical pre-sales for Genesys CCaaS at TELUS Digital. Leading solution architecture and client engagements in a remote environment.
Responsibilities
- Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
- Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
- Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
- Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer)
- Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
- Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
- Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
- Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions
Requirements
- 5+ years of experience in solutions architecture, pre-sales engineering, or technical consulting within cloud and contact center technologies
- Strong expertise in Genesys Cloud CX (Genesys CCaaS), including architecture, integrations, and platform capabilities
- Experience with CRM systems (e.g., Salesforce, Zendesk, Microsoft Dynamics) and omni-channel customer engagement platforms
- Strong understanding of contact center operations, including routing, IVR, workforce engagement, and reporting/analytics
- Excellent communication skills with the ability to translate complex technical concepts for both technical and business audiences
- Proven experience designing and positioning large-scale, enterprise cloud solutions
- Strong analytical and problem-solving skills with attention to detail
- Bachelor’s degree in Computer Science, Information Technology, or a related field
Benefits
- Flexible working arrangements
- Professional development opportunities
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