About the role

Team Manager leading high performing IT professionals at Alberta Blue Cross. Responsible for operations management and service delivery excellence with a focus on professional development and optimization.

Responsibilities

Provide coaching and professional development opportunities to foster team growth and enhance overall performance
Provide leadership to a team of high performing IT professionals to deliver high-quality business solutions
Champion change management initiatives by identifying areas for process optimization and implementing best practices
Encourage a proactive approach to problem-solving, empowering team members to propose and implement improvements
Promote the wellness of team members
Drive pilot initiatives and proof of concepts (POCs)
Collaborate with cross-functional teams to ensure effective communication and integration of changes
Build and maintain effective relationships with stakeholders
Monitor and measure the success of improvement initiatives
Manage performance of the team and individuals through metrics
Prepare resource plans and allocate team members to operational and project work
Recruit, coach, and develop team members
Participate and lead cross-functional initiatives and committees

University degree/diploma or completion of a technical institute diploma program
A minimum of five years of leadership in an IT related organization or team
Ability to function effectively in day-to-day resource management and strategic leadership roles
Demonstrated strength in planning, organizing, and setting priorities
Solid understanding of the System Development Life Cycle
Working knowledge of Agile framework is a plus
Experience embedding AI tools in the workflow to enhance productivity is a plus
Excellent interpersonal and communication skills
Strong analytical and problem-solving skills