Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
About the role
- Client Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.
Responsibilities
- Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
- Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
- Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
- Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
- Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
- Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
- Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results
Requirements
- Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
- Strong understanding of Kroll and other pharmacy management systems required
- Specialty Pharmacy Experience
- Exceptional communication and relationship-building skills
- Strategic problem-solving abilities and a customer-first mindset
- Ability to thrive in a fast-paced, collaborative environment
- Passion for improving pharmacy operations and patient care through technology
- Excellent oral and written communication skills in French and English
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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