Business Help Desk Specialist III

Posted 3 weeks ago

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About the role

  • Business Help Desk Specialist III providing support for business customers in a call center environment. Engaging with multiple technical systems to resolve issues and ensure customer satisfaction.

Responsibilities

  • Providing world-class support for business customers in a call center environment
  • Using provided documentation and training to perform support of: Desktops, Applications (Custom and standard), Networking, Mobile devices, Telephony systems
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles

Requirements

  • Fluent in both official languages (oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer’s products and services
  • Summarize steps taken in ticket log
  • Strong communication skills

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible working arrangements
  • Professional development

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

OnsiteMontrealCanada

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