Business Help Desk Specialist III providing support for business customers in a call center environment. Engaging with multiple technical systems to resolve issues and ensure customer satisfaction.
Responsibilities
Providing world-class support for business customers in a call center environment
Using provided documentation and training to perform support of: Desktops, Applications (Custom and standard), Networking, Mobile devices, Telephony systems
Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Requirements
Fluent in both official languages (oral and written)
Ability to apply documented process and ask probing questions that are directly related to the customer’s products and services
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