About the role

Disability Case Manager responsible for facilitating employees' return to work for health reasons. Working with stakeholders and providing proactive case management under TELUS Health.

Responsibilities

Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
Attend Case Management and Disability Management department team meetings
Other projects and tasks as assigned

Bilingual fluency in English and French, and the ability to communicate at a professional level verbally and in writing in both languages is required
2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education
Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
Registration or professional status within the disability management or professional health sector would be an asset
Strong communication skills with exceptional customer service focus
Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
Detail oriented focus with ability to work independently in fast paced environment
Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…