Systems Engineer II developing and validating spaceborne optical instruments at Honeywell Aerospace. Defining requirements, architectures, and verification strategies for aerospace and defense missions.
About the role
- Systems Analyst II providing technical support for TELUS Health solutions in pension plan administration. Driving operational excellence and supporting client success in a remote work setting.
Responsibilities
- Manage key day-to-day operational activities, including monitoring, reconciliation, and reporting, to ensure accurate client data, strong service delivery, and adherence to service level agreements.
- Provide functional support to end-users, helping them confidently navigate and manage their pension plans through TELUS Health solutions.
- Investigate and resolve client and system issues independently, escalating when appropriate.
- Partner with internal teams to diagnose post-deployment issues, perform root cause analysis, and support continuous improvements to software and operational processes.
- Track and manage requests through FLOW, CRM platforms, and employer portals, ensuring accurate documentation and timely resolution in line with service commitments.
- Administer user access requests and removals while following established security and compliance procedures.
- Contribute to software enhancements by documenting requirements, performing unit testing, and validating regression testing results to ensure successful releases.
- Collaborate with implementation teams during client go-lives, helping ensure smooth launches, rapid issue resolution, and a positive client experience.
Requirements
- 2+ years of experience in technical support, systems analysis, software testing, operations, or a related role.
- Degree in Computer Science, Engineering, Mathematics, Information Technology, or a related field (or equivalent combination of technical training and experience).
- Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
- Understanding of software testing concepts, including unit and regression testing.
- Proficiency with Excel and the ability to work across multiple systems and applications.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to clients and colleagues.
- Self-motivated and organized, with the ability to manage priorities independently in a remote environment.
- Experience supporting SaaS, pension, payroll, benefits, or HR technology solutions (great-to-have).
- Experience with ticketing systems, CRM platforms, or client-facing support environments (great-to-have).
- Familiarity with Microsoft Copilot or other AI-enabled productivity tools (great-to-have).
- Experience participating in software implementations, client onboarding, or go-live support (great-to-have).
Benefits
- Comprehensive total rewards package highlighting competitive salary and paid time off
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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