Senior Internal Audit Manager planning financial and non - financial audits at renewable energy producer Innergex. Improving controls, coordinating auditors, and presenting findings to management.
About the role
- Case Manager overseeing sensitive Trust & Safety concerns for Thumbtack’s home-services marketplace. Managing escalations, legal-risk matters, customer guarantees, and personally identifiable information.
Responsibilities
- Independently assess and act on sensitive Trust and Safety concerns via phone and email while balancing user support with organizational risk mitigation
- Oversee and execute high-impact matters with potential financial and legal implications, including interpreting complex legal documents
- Oversee payment and distribution of the Thumbtack Guarantee to customers
- Manage personally identifiable information with care and discretion
- Consult other agents and managers on escalated and sensitive concerns and communicate company policies and guidelines to users
- Collaborate with Legal and other cross-functional partners on shared initiatives
- Help create and execute OKRs and KPIs measuring success
- Self-prioritize caseload to drive departmental goals
- Contribute to team culture through peer collaboration, training, and coaching
Requirements
- Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or another field requiring a high degree of confidentiality, discretion, and attention to detail
- Proven ability to handle sensitive information with discretion and to think quickly and stay calm in intense, difficult situations without direct guidance
- Exceptional problem-solving, critical thinking, and strategic thinking skills
- Ability to independently manage a caseload and volume across multiple systems by prioritizing time and efforts
- Strong communication and interpersonal skills, with the ability to tailor messages to customers, pros, internal teams, and cross-functional partners
- Collaborative, self-driven approach, openness to constructive feedback, and ability to build expertise quickly and adapt to shifting priorities
- High school diploma or equivalent
- Ability to work from an eligible supported location in the United States, Ontario or British Columbia, Canada, or the Philippines
- Must indicate whether employment visa sponsorship will be required
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Manager leading Manulife’s ASO billing operations for self - funded employee benefit plans. Overseeing financial controls, reconciliations, risk management, automation, and billing team development.
Fraud Strategy Engagement Manager optimizing fraud detection and prevention for banks and fintechs. Leading rules, models, testing, and client delivery across lending fraud lifecycles.
General Manager leading F12’s $20M enterprise technology services business. Driving profitable growth, executive client relationships, Microsoft solutions, and Professional Services delivery.
Corporate restructuring manager advising distressed businesses, lenders, and creditors for BDO Canada. Leading insolvency engagements, financial modeling, turnarounds, and restructuring teams.
Fractional controller running close, funding reports, and audit preparation for Indigenous governments and organizations served by Treewalk. Coaching finance teams across complex multi - entity portfolios.
Compensation Manager leading merit, equity, bonus, and pay - equity programs across the US and Canada. Supporting RB Global's global commercial asset marketplace through compensation strategy and governance.
Oracle Cloud P2P consulting manager leading Higher Education procurement transformations at Huron. Designing implementations, advising executives, and developing consulting teams.
Senior Manager leading Oracle Cloud Procurement and Product Hub transformations for healthcare providers at Huron. Overseeing consulting teams, client engagements, implementations, and engagement financial performance.
District Manager leading GFL’s industrial cleaning services across Prince George and Kamloops. Overseeing field operations, teams, safety, budgets, estimating, and client growth.