Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
About the role
- System Engineer managing virtualization technologies for TMX Group. Responsible for system design, implementation, and support of infrastructure technologies in a hybrid work environment.
Responsibilities
- Design, implement, and maintain operating systems, application software, and system management tools to guarantee high availability and strict adherence to established corporate standards.
- Drive the modern IaC approach across the organization by translating business requirements into scalable, programmatic solutions and maintaining system configurations via industry-standard automation tools.
- Develop and optimize high-quality code for complex systems tasks, strategically leveraging AI-augmented tools (e.g., Copilot, Claude) to accelerate delivery timelines and optimize technical workflows.
- Proactively monitor, identify, and resolve resource bottlenecks, conducting thorough system performance tuning in close collaboration with cross-functional technical teams.
- Provide advanced 2nd and 3rd level systems support alongside rotational on-call duties, interfacing directly with external vendors and internal business lines for rapid problem resolution.
- Author and maintain comprehensive technical documentation, architecture standards, and procedural runbooks to empower the broader engineering team.
- Research, evaluate, and recommend emerging infrastructure technologies and modern industry trends that align with global team objectives.
Requirements
- Post-secondary degree or equivalent practical experience in Computer Science or Engineering, paired with 5+ years of progressive engineering experience specializing in virtualization technologies (e.g., VMware, Nutanix, Proxmox, Hyper-V, OpenShift Virt).
- Advanced expertise in containerization and virtualization platforms, specifically Red Hat OpenShift, including hands-on proficiency with CSI drivers (e.g., Portworx, Trident).
- Demonstrated configuration and management proficiency within Cisco UCS environments.
- Proven experience driving platform modernization initiatives through Infrastructure as Code (IaC) utilizing Terraform and Ansible.
- Deep enterprise-level technical knowledge of both Windows Server and Linux environments.
- Practical, hands-on experience in Storage Area Network (SAN) technology configurations, specifically Pure Storage.
- Familiarity with leveraging Generative AI utilities (e.g., Copilot, Claude) to scale engineering velocity and refine daily operational efficiency.
Benefits
- Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
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