Scheduler supporting project schedules for PCL Construction’s Calgary and Southern Alberta infrastructure projects. Managing Primavera P6 systems, schedule analysis, reporting, and project - team support.
About the role
- Scheduler coordinating member schedules for Mud Club’s virtual pediatric occupational therapy gaming program. Managing reschedules, rosters, Teams communication, and operational workflow accuracy.
Responsibilities
- Maintain Mud Club’s weekly member schedule and master roster
- Process temporary and permanent scheduling changes
- Coordinate reschedules, pauses, returns, cancellations, and group changes
- Review group availability, schedules, capacity, and member information
- Keep member placements and recurring schedules accurate
- Monitor upcoming changes and complete them on time
- Identify conflicts, gaps, incomplete information, and scheduling errors
- Maintain clear notes on scheduling status
- Review requests and apply Mud Club’s rescheduling rubric and decision rules
- Complete multi-step workflows and track dependencies
- Distinguish standard requests from exceptions and escalate when appropriate
- Ask focused questions when required information is missing
- Help identify recurring situations requiring clearer rules or process improvements
- Confirm changes with families and notify appropriate OTs or OTAs
- Update rosters, member records, scheduling systems, notes, and status fields
- Reverse temporary changes at the correct time and fully close requests
- Prepare and publish weekly scheduling and operations posts in Microsoft Teams
- Communicate schedule changes, reminders, transitions, and operational updates
- Monitor Teams conversations and follow up on unanswered questions or incomplete actions
- Route clinical, billing, or leadership questions appropriately
- Coordinate communication among families, OTs, OTAs, Administration, Billing, and operational staff
- Contribute suggestions to improve scheduling workflows, documentation, decision rules, and communication processes
Requirements
- Experience in scheduling, rostering, dispatch, logistics, operations, coordination, or another detail-intensive role
- Ability to solve problems with multiple conditions and constraints
- Ability to think in sequences, dependencies, and if–then logic
- Ability to follow detailed rubrics and escalate exceptions appropriately
- High accuracy and attention to detail
- Ability to manage a high volume of active requests
- Clear, concise, and actionable written communication
- Warm and clear communication with families
- Ability to remain calm during multiple simultaneous scheduling problems
- Ability to explain why options are or are not available
- Reliable follow-through and ability to close process loops
- Ability to distinguish authorized decisions from matters requiring escalation
- Ability to learn new software and operational systems quickly
- Ability to work independently while keeping the wider team informed
- Comfort using Microsoft Teams, Microsoft 365 calendars, scheduling platforms, spreadsheets, roster tools, CRM or member-management systems, Jane or similar practice-management software, and shared workflow systems
- Familiarity with Minecraft, VR, gaming culture, or youth digital platforms is helpful but not required
- Experience managing recurring group schedules, cancellations, reschedules, pauses, waitlists, multiple staff schedules, Microsoft Teams, recurring staff updates, families/clients/customers, service-based environments, written policies or rubrics, or remote work is preferred but not required
Benefits
- Benefits included
- Fully remote work within Canada
- Structured training in Mud Club’s scheduling systems and rescheduling rubric
- Collaborative clinical and operations team
- Meaningful work with a direct effect on families’ experience
- Opportunities to contribute to better scheduling and communication processes as Mud Club grows
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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