Veterinary Technician overseeing shelter care, treatments and surgical procedures for the City of Toronto. Coordinating clinic operations, staff training and mobile animal services.
Responsibilities
Organize and direct daily clinic and shelter operations
Monitor scheduled treatments and report issues to the veterinarian or manager
Oversee and participate in animal care, including feeding, watering, grooming and sanitation
Assign work, train, instruct and provide direction to clinic/shelter staff and volunteers
Assist veterinarians and perform treatments, surgical and dental procedures, including dental X-rays
Coordinate or participate in Animal Services events, projects, outreach, volunteer and foster programs
Calculate dosages and administer anesthesia under veterinarian direction
Triage admitted animals using humane handling and restraint techniques
Coordinate animal pickups and deliveries to external veterinary clinics
Conduct physical, behavioural and intake assessments and report health concerns
Monitor animals during anesthesia, recovery and treatment
Maintain patient records, drug logs, surgery logs and incident reports in accordance with CVO regulations and policies
Record animal identification information in the database
Operate and maintain clinic equipment, conduct medical/surgical supply inventories and place orders
Administer vaccinations, diagnostic tests, medications, treatments and humane euthanasia as directed
Collect biological samples and perform routine laboratory procedures such as fecal floatation and skin scraping
Develop operating policies and procedures
Provide in-person, telephone and email client services
Complete reports, forms and statistical information
Promote responsible pet ownership through Animal Services programs
Provide assistance to associate staff and volunteers
Maintain cleanliness, sanitation, confidentiality and health-and-safety standards
Provide animal intake, claims, searches, adoptions and registrations, including receipt transactions
Prepare and review invoices
Drive the mobile clinic to various sites as required
Represent the division safely, efficiently and courteously
Requirements
Post-secondary education from an Ontario Association of Veterinary Technicians accredited college program such as Animal Health Technology or Veterinary Technology
Extensive experience providing direct animal care and animal husbandry in an animal shelter environment
Experience using computerized data and records management systems (e.g. Chameleon) and standard PC applications (Word, email and Excel)
Registered status and membership in good standing with the Ontario Association of Veterinary Technicians
Must possess or obtain and maintain a valid Province of Ontario Class "D" Driver's License; license must be obtained by job offer
Must be immunized against rabies, with a bi-yearly titre and booster vaccinations if needed
Good physical condition, agility and strength; ability to stand for long periods and lift animals/heavy articles up to 25 kg
Ability to work rotating day, afternoon, night, weekend and holiday shifts, including standby, shift/overtime and weekend work as required
Knowledge of high-quality, high-volume spay-neuter clinics
Ability to orient, train, coach and mentor staff; provide work direction and demonstrate leadership
Ability to research, develop and deliver educational programs
Customer service, interpersonal, problem-solving and conflict-management skills
Ability to handle escalated public issues and disputes using mediation or escalation tactics
Strong understanding of animal behaviour and ability to handle domestic and wildlife animals, including injured or dangerous animals, using humane techniques
Strong organizational, multitasking, initiative, judgement and time-management skills
Ability to work on the TAS SNYP Mobile Clinic
Excellent verbal and written communication skills
Understanding of Animal Services programs, regulations and animal-related legislation, including Municipal Code Chapter 349, Dog Owners' Liability Act, CCAC guidelines, OMAFRA regulations and Canadian Standards of Care in Animal Shelters
Familiarity with the Occupational Health and Safety Act and regulations, or ability to obtain familiarity
Ability to use or learn technical devices related to the position
Ability to work outdoors in all weather and exposure to unpleasant odors, noise, dander and animal feces
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