Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Technical Support Analyst providing technical support and customer service at Transoft Solutions. Delivering exceptional service in a hybrid work environment with responsibilities in diagnosis, documentation, and team collaboration.
Responsibilities
- Provide timely technical support by troubleshooting, diagnosing, and resolving customer issues.
- Reproduce and diagnose reported issues by simulating customer scenarios in controlled test environments.
- Create clear, well-structured documentation including incident reports and technical tips.
- Support QA, Development, and Product Management teams by executing test cases and validating fixes.
- Report software issues and customer-driven feature requests collaborating with development teams.
Requirements
- Diploma in engineering or computer-related discipline
- 2–3 years CAD drafting experience (AutoCAD/MicroStation/BricsCAD)
- Zendesk experience an asset
- Strong communication, problem-solving, and organizational skills
- Ability to work scheduled shifts including statutory holiday coverage
Benefits
- Flexible working environment
- Employee programs and benefits focused on healthcare
- Retirement savings
- Rewards and recognition
- Professional growth and development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.
Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.