Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
About the role
- Bilingual French-Roadside Assistance Team Member assisting customers with their moving issues. Collaborating with roadside service providers in a supportive remote work environment.
Responsibilities
- Assist customers who need help and certainty when their move does not go as planned
- Handle incoming customer calls, as well as initiating outbound calls
- Work with customers, roadside assistance service providers and other personnel to provide support and expertise
- Follow established methods and procedures
- Handle all files with calm urgency, professionalism and care
- Meet all quality-related metrics and goals
Requirements
- Must be fluent in both English and French
- Ability to express sympathy, empathy and compassion
- Critical thinker and ability to adapt
- Intermediate keyboarding and computer skills
- Active and Attentive listener
- Ability to type while talking (40 WPM or higher is a plus)
- Ability to formulate sentences through written text
- Ability to navigate and use multiple computer programs at once
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. and Canada geography
- General knowledge of how to map a location using various programs or applications
- Willingness to incorporate feedback to constantly improve performance
- Possess can-do-confidence
Benefits
- U-Haul offers Roadside Assistance Agents an hourly base pay of $24.00 CAD
- Your base pay will increase as you learn and acquire additional job duties
- Merit increases are given periodically based on performance
- Exclusive U-Haul Benefits Designed for Your Success
- Benefits to support their physical, financial, and emotional wellness
- Career path planning and continued education assists employees with their professional goals
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