About the role

Bilingual French-Roadside Assistance Team Member assisting customers with their moving issues. Collaborating with roadside service providers in a supportive remote work environment.

Responsibilities

Assist customers who need help and certainty when their move does not go as planned
Handle incoming customer calls, as well as initiating outbound calls
Work with customers, roadside assistance service providers and other personnel to provide support and expertise
Follow established methods and procedures
Handle all files with calm urgency, professionalism and care
Meet all quality-related metrics and goals

Must be fluent in both English and French
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence

U-Haul offers Roadside Assistance Agents an hourly base pay of $24.00 CAD
Your base pay will increase as you learn and acquire additional job duties
Merit increases are given periodically based on performance
Exclusive U-Haul Benefits Designed for Your Success
Benefits to support their physical, financial, and emotional wellness
Career path planning and continued education assists employees with their professional goals