Customer Support Specialist supporting Modash users through troubleshooting, guidance, and documentation. Improving customer experience for a Canada - based remote support team.
About the role
- Bilingual customer support specialist serving Uline’s shipping, industrial, and packaging customers. Processing orders, answering inquiries, and recommending solutions in English and French.
Responsibilities
- Process customer orders
- Make product recommendations
- Handle account inquiries using world-class technology
- Answer product, pricing and shipping questions
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus
- Fluent in English and French, both verbally and in writing
- Ability to work full-time Monday–Friday, 9:30 AM–6 PM
- Must work on-site
Benefits
- Company-paid extended health coverage
- RRSP with 6% employer match starting day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program covering professional continuing education
- On-site café
- Outdoor patio
- First-class fitness center
- Monthly employee-appreciation events
- Opportunities for community involvement
- Best-in-class, clean, modern facilities
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