Senior Hardware Designer developing electronic circuits and telecommunications systems for Octasic’s wireless and multimedia platforms. Leading hardware design, debugging, certification, and production support.
About the role
- Senior Service Designer leading human-centred service innovation for University of Alberta student services. Guiding cross-functional teams to improve processes, digital capabilities, and student experiences.
Responsibilities
- Lead teams toward a unified direction for the University's services using human-centred design principles and design thinking methodologies
- Apply design and systems thinking to solve problems and bring cross-functional teams together to achieve broader organizational objectives
- Lead multiple service design projects at various stages of completion
- Facilitate, coach, and/or train cross-functional teams and stakeholders on integrating student-centered design methods into their work
- Identify continuous improvement opportunities and build quality assurance mechanisms to transform business processes and service delivery
- Develop and execute service design, improvement, and innovation for student services
- Guide teams and stakeholders in developing and implementing innovative solutions for creating and improving student services
- Expand digital capabilities and mature the university's student-centred design culture
- Use emerging trends and data to develop strategies for service innovation, drive growth, and enhance the student experience
Requirements
- Bachelor's degree in Psychology, Anthropology, Sociology, Information Management, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
- Minimum 5 years of relevant experience in Service Design; 8+ years preferred
- Deep understanding of human centred-design processes and practices
- Expertise in service blueprinting, customer journey mapping, and ecosystem modeling
- Mastery in workshop facilitation, co-design methodologies, and executive presentation/storytelling
- Experience and knowledge of change management principles, methodologies and tools
- Proven organizational change management skills
- Exceptional analytical and conceptual problem-solving skills
- Ability to synthesize and clearly communicate complex findings to various stakeholders
- Ability to build relationships, communicate, influence, advocate, and negotiate with a wide variety of stakeholders
- Excellent communication and interpersonal skills for leading effective teams
- Ability to confidently present ideas in written, verbal, and presentation formats to stakeholders and senior leadership
- Ability to navigate ambiguity and explore creative possibilities
- Understanding of cultural differences
Benefits
- Comprehensive benefits package
- Terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
- Hybrid work with a mix of remote and in-person work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Concepteur matériel senior développant des systèmes télécom et circuits électroniques pour Octasic, fournisseur de SoC et plateformes intégrées. Pilotage de l’architecture, conception, validation et certification des produits.
Concepteur mécanique chez Maquette Virtuelle, entreprise de conseil en CAO/DAO pour produits innovants et outillage. Création de modèles 3D et dessins techniques dans Inventor pour des projets mécaniques.
Senior Readiness Designer shaping executive presentations and visual storytelling for Salesforce’s Agentforce and Data 360 customer - success teams. Translating complex technical and business information into compelling narratives.
Process Design Assistant designing and improving automated workflows for ProfitCoach’s property management clients. Documenting SOPs, assuring quality, and evaluating property - management technology solutions.
Freelance Presentation Designer creating premium pitch decks and one - pagers for Mindrift’s Tendem AI project. Translating complex data into polished visual storytelling using PowerPoint, Adobe Creative Suite, and Figma.
Technical Level Designer building Unreal Engine gameplay features and levels for Gardens Interactive’s multiplayer fantasy adventure. Creating interactive worlds that encourage exploration, puzzles, and memorable multiplayer moments.
Instructional Systems Designer developing interactive eLearning solutions for CAE’s defense and aerospace clients. Leading ADDIE - based training development, project coordination, and instructional design standards.
Substation designer creating high - and extra - high - voltage electrical layouts for Sargent & Lundy. Preparing drawings, reviewing vendor designs, and leading field walkdowns.
Hardware Designer architecting high - speed electronic systems for Fidus, a Canadian technology design firm. Designing, testing, and validating complex boards across emerging technology markets.