Gestionnaire TI chez Pharmascience, entreprise pharmaceutique, responsable de la gouvernance des fournisseurs et contrats. Pilotage des budgets, risques, KPI et initiatives d’amélioration continue RUN.
Senior Technical Support Specialist resolving complex platform and media workflow issues at XR Extreme Reach. Building automation and AI - assisted tooling while mentoring support teams.
Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
Advanced technical support for SOVRA’s public procurement platform and CLM applications. Resolving complex customer issues and supporting next - generation product adoption.
Help Desk Specialist supporting Hudbay Minerals’ mining operations with Tier 1 and 2 hardware and software services. Troubleshooting systems, provisioning devices, and supporting office and remote mine - site users.
IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
Product Manager leading Intact’s IT services portfolio transformation, governance, and value realization. Aligning enterprise platforms, automation, AI, and ITSM initiatives with measurable business outcomes.
Technical Support Specialist supporting Tango Analytics' enterprise IWMS/SaaS customers. Resolving L1/L2 tickets, troubleshooting integrations, and partnering with Engineering and Product.
Technical Support Specialist supporting Tango Analytics’ enterprise IWMS/SaaS customers. Troubleshooting tickets, integrations, configurations, and incidents across L1 and L2 support.
Bilingual French - English Help Desk Analyst supporting legal and professional services firms’ IT users. Troubleshooting hardware, software, network, and access issues through phone, email, chat, and remote tools.