Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Responsibilities
- Location: Work from home anywhere in Canada
- The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process.
- The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work.
- The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.
- Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult
- Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral
- Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads
- Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs
- Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs
- Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target
- Review the TSA and EECA referral details
- Liaise with RSP Voc TM on referrals as needed
- Conduct the triage RSP Voc Assignment Process
- Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software
- Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals
- Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM
- Actively participate in working groups, projects or initiatives to support continuous improvement in the program
- Support the team and the RSP Voc TM to track program statistics
Requirements
- Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
- One (1)+ year(s) experience in an administrative role
- Ability to multi-task and prioritize to achieve program service standards
- High level of confidentiality and awareness of privacy requirements
- Strong digital literacy including MS Office, MS Teams, SharePoint
- Employment conditional on obtaining Federal Level Security Clearance
- Preferred Criteria Bilingual (French/English)
- Understanding of medical terminology
Benefits
- Work from home and earn a competitive starting salary of $52,020 annually
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 2.5% base earnings
- Ongoing learning and development opportunities
- Flexible hours and part time opportunities
- Generous time-off policies that promote work/life balance
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