HR systems analyst optimizing Workday reports, dashboards, and data quality for Aviso, a Canadian wealth management and investment services provider.
About the role
- Director of CX Systems Architecture at Wealthsimple overseeing technology solutions for exceptional customer experiences. Focused on AI integration and systems architecture in financial services.
Responsibilities
- Design and oversee the holistic tech stack required to serve millions of clients and thousands of agents
- Partner directly with R&D and Engineering to define how AI agents interact with internal APIs
- Reimagine Information Architecture
- Structure your team and intake processes to ruthlessly prioritize initiatives based on operational data
- Be the definitive voice on CX AI trade-offs
Requirements
- 8–10+ years in CX systems, technical product management, and/or AI architecture
- Deep, hands-on understanding of generative AI, RAG, prompt engineering, and Model Context Protocols (MCP)
- Strong familiarity with the third-party CX AI vendor landscape
- Can clearly articulate the capabilities and components a 2,000-agent organization needs
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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