Search +AI Discovery Manager leading enterprise SEO, AI - search strategy, and client advisory for dentsu, a global integrated marketing agency. Mentoring North American SEO teams and shaping innovative search methodologies.
About the role
- AI Enablement & Operations Specialist supporting the firm's AI platforms. Focused on AI operations, user training, and innovative use-case development in a legal tech environment.
Responsibilities
- Support the practical adoption, administration, governance, and continuous improvement of the firm’s AI platforms
- Administer AI platforms, access, permissions, licensing, configuration, and support processes.
- Coordinate with IT and vendors to troubleshoot issues, test features, and support platform stability.
- Track support trends, adoption barriers, and recurring user questions.
- Develop training, FAQs, quick reference guides, prompt examples, and workflow materials in partnership with L&D team.
- Promote safe, consistent, and responsible AI use across the firm.
- Identify, assess, and prioritize AI use cases with practice groups and departments.
- Build and test AI-assisted workflows for legal and business use cases.
- Document benefits, lessons learned, limitations, risks, and adoption outcomes.
- Help users understand approved usage expectations, support documentation of AI risks and controls, and reinforce human review of AI outputs.
Requirements
- Degree, diploma, or equivalent experience in information technology, legal technology, business technology, knowledge management, or a related field.
- Practical understanding of generative AI tools, large language models, prompting concepts, and AI-assisted workflows.
- At least 1-2 years of experience supporting enterprise technology platforms, business applications, legal technology, AI tools, or professional services technology environments.
- Experience with Microsoft 365, Microsoft Copilot, Harvey, document management systems, knowledge management tools, vendor coordination, training materials, or law firm/professional services environments is strongly preferred.
Benefits
- Professional development opportunities
- Flexible work arrangements
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