Yardi Systems Analyst supporting the technical administration and integration of Yardi Voyager platform. Collaborating with teams for best-practice solutions and maintaining system alignment.
Responsibilities
The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform and its associated modules.
Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices.
Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date.
Collaborate with functional teams and consultants to ensure alignment with system best practices.
Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements.
Requirements
Bachelor’s degree in computer science, information technology, or related field, or equivalent work experience
Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
3-5 years of experience in technical support, help desk, or IT roles
Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
Relevant certifications (ITIL, Help Desk Management) are a plus
Agile, Six Sigma, or PMP certification strongly preferred
Benefits
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching RRSP Program
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
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