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About the role

  • Yardi Systems Analyst supporting the technical administration and integration of Yardi Voyager platform. Collaborating with teams for best-practice solutions and maintaining system alignment.

Responsibilities

  • The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform and its associated modules.
  • Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices.
  • Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date.
  • Collaborate with functional teams and consultants to ensure alignment with system best practices.
  • Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements.

Requirements

  • Bachelor’s degree in computer science, information technology, or related field, or equivalent work experience
  • Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
  • 3-5 years of experience in technical support, help desk, or IT roles
  • Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
  • Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
  • Relevant certifications (ITIL, Help Desk Management) are a plus
  • Agile, Six Sigma, or PMP certification strongly preferred

Benefits

  • Competitive Base Salary + Annual Bonus
  • Generous Paid Time Off and Holidays
  • Employee Stock Purchase Program – purchase shares at a 15% discount
  • Employer-matching RRSP Program
  • Tuition Assistance Program
  • Comprehensive and progressive Medical/Dental/Vision options

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

PMPServiceNow

Location requirements

RemoteCanada

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