Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
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System Analyst, Yardi – prior technical experience required
Posted 3 months ago
About the role
- Yardi Systems Analyst supporting the technical administration and integration of Yardi Voyager platform. Collaborating with teams for best-practice solutions and maintaining system alignment.
Responsibilities
- The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform and its associated modules.
- Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices.
- Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date.
- Collaborate with functional teams and consultants to ensure alignment with system best practices.
- Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements.
Requirements
- Bachelor’s degree in computer science, information technology, or related field, or equivalent work experience
- Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
- 3-5 years of experience in technical support, help desk, or IT roles
- Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
- Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
- Relevant certifications (ITIL, Help Desk Management) are a plus
- Agile, Six Sigma, or PMP certification strongly preferred
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching RRSP Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
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