Intermediate Business Analyst with ServiceNow expertise for hybrid role in Toronto. Requires 5+ years experience with ServiceNow ITSM, ITOM, Agile 2.0, and ITIL knowledge.
Responsibilities
Business Analyst role focused on ServiceNow, working across technology and business teams. Responsibilities include leveraging ServiceNow ITSM, ITOM Discovery, Service Mapping, Agile 2.0, and CMDB (CSDM) to bridge business and technology needs.
Requirements
5+ years of experience. Strong experience with ServiceNow ITSM, ITOM Discovery & Service Mapping. Hands-on with ServiceNow Agile 2.0 & CMDB (CSDM). Good understanding of ITIL, infrastructure, network & application architecture.
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