Intermediate Business Analyst (ServiceNow) for 6-month contract. Requires 5+ years ServiceNow ITSM/ITOM experience and strong CMDB/CSDM knowledge. Hybrid work in Toronto.
Responsibilities
Business Analyst role focused on ServiceNow implementation with expertise in ITSM, ITOM Discovery, Service Mapping, Agile 2.0, CMDB/CSDM, ITIL, Configuration Management, and Infrastructure & Network architecture.
Requirements
5+ years experience with ServiceNow ITSM, ITOM Discovery & Service Mapping • 5+ years experience with ServiceNow Agile 2.0 • Strong ServiceNow CMDB / CSDM knowledge • Solid understanding of ITIL & Configuration Management • Exposure to Infrastructure & Network architecture (Windows, Linux, VMware, Hyper-V, OSI model)
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