Production Support Engineer ensuring system stability and reliability for Manulife's critical services. Collaborative role bridging development and infrastructure, providing seamless service for customers.
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Production Support Engineer / SRE
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 days ago
About the role
- Production Support Engineer / SRE role supporting critical digital applications with SRE practices. Requires 5+ years experience with Ansible, Elasticsearch, MongoDB, Redis, OpenShift, Azure, and Linux/Windows administration.
Responsibilities
- This role blends hands-on production support with Site Reliability Engineering (SRE) practices, focusing on automation, infrastructure reliability, and high availability. Key responsibilities include infrastructure and toil reduction (SSL/TLS certificate renewals, server patching, credential rotation, vulnerability remediation), database and cluster management (Elasticsearch, MongoDB, Redis clusters, performance tuning, disaster recovery), automation and SRE (Ansible playbooks, Infrastructure-as-Code, runbooks, monitoring/alerting), and production support (troubleshooting incidents, RCA/postmortems, performance monitoring, team collaboration).
Requirements
- Must-Have Skills: 5+ years in Production Support / SRE, strong experience with Ansible (2+ years), Elasticsearch & MongoDB (2+ years), Redis, OpenShift, Azure, Linux (RHEL/CentOS/Ubuntu) & Windows Server Admin, Shell scripting (Bash), incident management & troubleshooting. Nice to Have: Kubernetes/container platforms, Python or Go scripting, CI/CD tools (Jenkins, GitLab, Azure DevOps), monitoring tools (Prometheus, Grafana, ELK, Datadog), Terraform/CloudFormation, certifications (AZ-900, CKA, Elasticsearch). Key Requirements: Experience in financial services (preferred), strong analytical & problem-solving skills, ability to work independently & in teams, excellent documentation & communication.
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