IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
LP
Production Support Specialist – Direct Investing
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Production Support Specialist for core financial applications. Responsibilities include incident resolution, outage management, and supporting Azure cloud components and OpenShift microservices.
Responsibilities
- Investigate, triage, and resolve production issues based on severity and business impact. Lead incident bridges and manage major outages with clear stakeholder communication. Monitor logs, identify root causes, and implement preventative actions. Prioritize and manage contact center tickets and internal escalations. Support daily midnight batch processes to ensure application uptime outside market hours. Support Azure cloud components including App Insights, Data Factory, and SQL Server. Maintain OpenShift microservices and validate deployments via Artifactory pipelines. Act as subject matter expert on system changes, impact assessments, and deployment procedures. Participate in after-hours maintenance for code updates and system improvements. Ensure compliance with security, privacy, and enterprise standards. Collaborate with business partners, technical teams, QA, vendors, and project teams. Provide timely and clear updates during outages and high-impact incidents.
Requirements
- 3-5 years of Production Support experience in a technology environment. Proven experience supporting applications in Azure cloud infrastructure. Hands-on experience with OpenShift container platform. Strong knowledge of relational databases such as Oracle and MSSQL. Experience with ServiceNow ticketing system. Excellent communication skills and ability to work under pressure. Ability to prioritize and manage multiple incidents efficiently. Ownership-driven with strong accountability.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
Senior Actuarial Technical Analyst providing technical business support for various projects. Collaborating with teams to produce and enhance reports using programming skills in an actuarial context.
Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
Technical Support Engineer providing escalated technical support for AI platform in insurance claims. Collaborating with cross - functional teams to resolve complex issues and maintain platform configurations.
Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.