Technical Support Engineer bridging Support and Engineering for Foundant’s nonprofit and philanthropic SaaS products. Investigating complex issues, managing escalations, and driving confirmed fixes.
LP
Production Support Specialist – Direct Investing
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- Production Support Specialist for core financial applications. Responsibilities include incident resolution, outage management, and supporting Azure cloud components and OpenShift microservices.
Responsibilities
- Investigate, triage, and resolve production issues based on severity and business impact. Lead incident bridges and manage major outages with clear stakeholder communication. Monitor logs, identify root causes, and implement preventative actions. Prioritize and manage contact center tickets and internal escalations. Support daily midnight batch processes to ensure application uptime outside market hours. Support Azure cloud components including App Insights, Data Factory, and SQL Server. Maintain OpenShift microservices and validate deployments via Artifactory pipelines. Act as subject matter expert on system changes, impact assessments, and deployment procedures. Participate in after-hours maintenance for code updates and system improvements. Ensure compliance with security, privacy, and enterprise standards. Collaborate with business partners, technical teams, QA, vendors, and project teams. Provide timely and clear updates during outages and high-impact incidents.
Requirements
- 3-5 years of Production Support experience in a technology environment. Proven experience supporting applications in Azure cloud infrastructure. Hands-on experience with OpenShift container platform. Strong knowledge of relational databases such as Oracle and MSSQL. Experience with ServiceNow ticketing system. Excellent communication skills and ability to work under pressure. Ability to prioritize and manage multiple incidents efficiently. Ownership-driven with strong accountability.
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