Senior Business Analyst role transforming customer experiences through data insights, building dashboards and visualizations, analyzing metrics, and recommending improvement strategies.
Responsibilities
This role focuses on transforming customer experiences through data insights — building dashboards and visualizations, analyzing operational metrics, and recommending strategies that drive measurable improvements. The person will conduct deep-dive analyses to identify inefficiencies, create compelling reports using Tableau and Looker, and partner with stakeholders across the organization to embed a data-driven mindset.
Requirements
*Strong technical skills: SQL, Python/R, Tableau, Looker *2–3 years of business analysis experience (telecom/tech preferred) *Proven ability to create impactful dashboards and visualizations *Excellent stakeholder communication and requirements management skills *Experience with GCP, JIRA, Confluence is a plus
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