Sr Business Analyst needed for Toronto contract. Must have PR/Citizen and experience with Ontario digital standards and user research.
Responsibilities
Conduct comprehensive user research with end-user groups as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping). Apply re-engineering/lean concepts to promote business improvements through alternative, cost-effective service delivery approaches. Use MS Office products and collaborative tools such as Miro.
Requirements
Knowledge and experience with Fixing Long-Term Care Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook. Demonstrated strong interpersonal, verbal, written communication, and presentation skills. Highly proficient using MS Office products and collaborative tools such as Miro. Must have PR or Citizenship.
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