Technical Support Engineer bridging Support and Engineering for Foundant’s nonprofit and philanthropic SaaS products. Investigating complex issues, managing escalations, and driving confirmed fixes.
LP
SRE – Application Support
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- SRE – Application Support role ensuring high availability of critical banking applications on Mainframe, AIX, and OnDemand platforms. Requires strong production support experience in a regulated banking environment.
Responsibilities
- Provide Level 2 application support for critical banking applications running on Mainframe, AIX, and OnDemand platforms. Monitor application health, system performance, and batch processing to ensure 24×7 availability and reliability. Troubleshoot and resolve production incidents, perform root cause analysis (RCA), and implement preventive measures. Support Mainframe batch jobs scheduling and OnDemand report processing. Work closely with development, infrastructure, and operations teams to ensure smooth releases and deployments. Participate in incident management, problem management, and change management processes. Drive SRE best practices such as automation, resilience, monitoring, and operational excellence. Create and maintain runbooks, SOPs, and operational documentation. Provide on-call support as part of a rotational support model.
Requirements
- Strong experience in Application Support, SRE, Production Support roles. Hands-on experience with: Mainframe environments (batch processing, job monitoring, production support); IBM OnDemand or similar report management tools; AIX/Unix/Linux systems administration and troubleshooting. Experience supporting mission-critical applications in large enterprise or banking environments. Strong understanding of incident, problem, and change management processes. Ability to analyze logs, job failures, and system alerts to quickly restore services. Excellent communication skills and ability to work with cross-functional teams.
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