Technical Analyst managing traffic operations for Peel Region. Conducting studies and analyzing data with a focus on traffic flow and safety.
LP
SRE – Application Support
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- SRE – Application Support role ensuring high availability of critical banking applications on Mainframe, AIX, and OnDemand platforms. Requires strong production support experience in a regulated banking environment.
Responsibilities
- Provide Level 2 application support for critical banking applications running on Mainframe, AIX, and OnDemand platforms. Monitor application health, system performance, and batch processing to ensure 24×7 availability and reliability. Troubleshoot and resolve production incidents, perform root cause analysis (RCA), and implement preventive measures. Support Mainframe batch jobs scheduling and OnDemand report processing. Work closely with development, infrastructure, and operations teams to ensure smooth releases and deployments. Participate in incident management, problem management, and change management processes. Drive SRE best practices such as automation, resilience, monitoring, and operational excellence. Create and maintain runbooks, SOPs, and operational documentation. Provide on-call support as part of a rotational support model.
Requirements
- Strong experience in Application Support, SRE, Production Support roles. Hands-on experience with: Mainframe environments (batch processing, job monitoring, production support); IBM OnDemand or similar report management tools; AIX/Unix/Linux systems administration and troubleshooting. Experience supporting mission-critical applications in large enterprise or banking environments. Strong understanding of incident, problem, and change management processes. Ability to analyze logs, job failures, and system alerts to quickly restore services. Excellent communication skills and ability to work with cross-functional teams.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Agent managing the caisse's computer systems and providing technological support to users. Responsible for administration, maintenance, and user training regarding IT systems.
Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.
Technical Support Analyst providing Level 2 - 3 support for Microsoft 365 and cloud services. Handling incident triage and escalation in a hybrid work environment.
Technical Support Analyst providing technical support and customer service at Transoft Solutions. Delivering exceptional service in a hybrid work environment with responsibilities in diagnosis, documentation, and team collaboration.
Technical Support Specialist delivering exceptional customer experiences by providing expert technical troubleshooting for a SaaS platform.
Technical Support Specialist helping users troubleshoot issues with LANDR and Reason platforms. Ensuring effective use of tools and addressing user inquiries.
AutoCAD and Systems Support Engineer at WhiteWater responsible for developing and maintaining custom tools for waterpark design and manufacturing processes.
Support Engineer managing continuous operations of software - based mobile networks. Troubleshooting, incident management, and client support in a 24/7 environment.
As a bilingual Technical Support Representative, you’ll educate and support customers using our wealth management platform. You'll handle inquiries and escalate issues while training in various company initiatives.