Senior Technology Problem Management Specialist to lead enterprise-wide Problem Management and RCA initiatives. Hybrid role with 3 days onsite at a Top 5 Bank.
Responsibilities
Lead enterprise-wide Problem Management and Root Cause Analysis (RCA) initiatives for a Top 5 Bank.
Requirements
12+ years in IT Service Management (5+ in Problem Management), Strong RCA leadership experience in enterprise environments, ITIL v4 certification (preferred), Excellent stakeholder and communication skills
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