Senior Systems Engineer operating Windows, Linux, VMware, and Azure infrastructure. Improving reliability and security for Aviso’s Canadian wealth management and investment services.
About the role
- Staff AI engineer building production agent systems for 1Password’s sales and marketing teams. Creating secure, permission-aware intelligence, content, and deal-support workflows.
Responsibilities
- Discover and define seller, product marketing, and campaign workflows through observation and direct conversations
- Define agent runtime and application architecture covering context, state, tools, permissions, retrieval, evaluation, and human review
- Design trusted knowledge flows for account, persona, product, competitive, and campaign information
- Build routing and execution systems selecting appropriate tools, data sources, and specialist agents
- Develop sales asset generation, campaign briefs, competitive responses, copy production, and active-deal field support capabilities
- Integrate AI systems with Salesforce, Seismic, Gong, Notion, Snowflake, and Slack
- Design permission-aware retrieval, source-level authorization, audit trails, provenance capture, prompt-injection defenses, retention and deletion controls, and safe autonomy
- Evaluate and improve agent behavior using evaluation sets, seller feedback, usage data, and output-quality signals
- Build evaluation frameworks, regression pipelines, release checks, and escalation paths
- Own the roadmap and full lifecycle from prototype through production and retirement
- Monitor performance, usage, quality, latency, and cost; prioritize improvements and resolve reliability issues with partner teams
- Measure workflow outcomes including intelligence discovery time, asset production effort, provenance, unsupported claims, adoption, response time, cost per request, and accuracy
Requirements
- 6+ years of experience designing, building, and operating production AI workflows using LLM APIs, tool calling, retrieval, structured outputs, and agent workflows
- Experience designing agent workflows with clear agent boundaries, context and state management, permission-aware tool use, evaluation, observability, failure handling, and human escalation
- Experience building evaluation frameworks for agent output quality, prompt evaluations, output scoring, and regression testing
- Experience shipping AI-enabled software used by real users
- Ability to choose appropriate approaches among deterministic code, workflows, retrieval, single agents, multiple agents, and human review
- Experience prototyping with users, gathering feedback, and turning successful solutions into documented, reliable production systems
- Ability to translate workflow needs and feedback from PMMs, sellers, and campaign managers into technical requirements
- Ability to explain architecture and technical tradeoffs to engineers and translate workflow constraints into decisions with business stakeholders
- Familiarity with Claude, Codex, Cursor, Dust, LangChain, or LangGraph useful but not required
- Preferred: knowledge of B2B SaaS marketing and sales workflows
- Preferred: familiarity with Seismic, Salesforce, Gong, Notion, Snowflake, or Slack APIs
- Preferred: experience with iPaaS tools and B2B SaaS or enterprise GTM environments
- Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa provided
Benefits
- Health benefits
- Dental benefits
- 401(k) / RRSP retirement program
- Generous paid time off (PTO)
- Equity grant / RSU program for most employees
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- Travel for in-person engagement, including offsites, team meetings, and customer/industry events
- Accommodation available during the recruitment process
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